Question 1

If I forget my password, can I recover it?

Accepted Answer

If you forget your password, the only way to recover your wallet is by using your seed phrase. Your seed phrase securely contains the keys to your wallet. Simply reset the app, choose the “Import Wallet” option, and enter your same seed phrase to restore full access. Please note: the password is used only for local encryption and is never stored on our servers or accessible by us.

Question 2

What is a seed phrase and why is it important?

Accepted Answer

A seed phrase (also called a recovery phrase) is a series of words that acts as the master key to your wallet. Anyone who has it can access your funds. Always write it down and store it in a secure, offline location — never share it with anyone. IDX Wallet support will never ask for your seed phrase.

Question 3

What happens if I lose my seed phrase?

Accepted Answer

If you lose your seed phrase, you will permanently lose access to your wallet and funds. Neither we nor anyone else can restore your wallet without it, as your private keys are generated from that phrase and never stored externally.

Question 4

Is my wallet custodial or non-custodial?

Accepted Answer

IDX Wallet is non-custodial, meaning you are the sole owner of your private keys and assets. We do not have access to your funds, passwords, or seed phrases.

Question 5

Can I use my wallet on multiple devices?

Accepted Answer

Yes. You can restore your wallet on any compatible device by using your seed phrase — including the Android app on Google Play and the browser extension. Always download from the official Google Play listing or Chrome Web Store to avoid scams.

Question 6

Are my funds stored in the wallet app?

Accepted Answer

No. Your funds are stored on the blockchain, not in the app. The wallet app simply acts as a gateway that helps you access and manage them using your private keys.

Question 7

Can I recover my wallet without an internet connection?

Accepted Answer

You can import or restore your wallet offline, but you’ll need an internet connection to view live balances or send/receive tokens. Offline recovery (air-gapped setup) is mainly for added security.

Question 8

What happens if I uninstall or delete the app?

Accepted Answer

If you uninstall or delete the wallet app, you can always reinstall and restore it using your seed phrase. Deleting the app does not delete your funds, since they live on the blockchain.

Question 9

What should I do if I suspect someone accessed my wallet?

Accepted Answer

Immediately transfer your funds to a new wallet generated with a new seed phrase. Never reuse a compromised wallet, and avoid entering your phrase on any suspicious sites or apps.

Question 10

How do I send tokens from my wallet?

Accepted Answer

To send tokens, open your wallet, select the desired asset, tap Send, and enter the recipient’s wallet address. Always double-check the address before confirming, as blockchain transactions cannot be reversed once sent.

Question 11

How do I receive tokens?

Accepted Answer

Go to the Receive tab, copy your wallet address, and share it with the sender. You can also use your QR code for quick transfers. Match the network: Solana assets need a Solana address; ETH and Ethereum assets need your Ethereum (0x) address. Sending on the wrong network can mean permanent loss.

Question 12

How do I send or receive ETH on Ethereum?

Accepted Answer

Select your Ethereum account in IDX, open Receive to share your 0x address, or Send to paste a recipient address and amount. Confirm you are on Ethereum — not Solana — and keep enough ETH for gas. See the Send & receive ETH guide under Guides for full steps.

Question 13

Are there any transaction fees?

Accepted Answer

IDX is built for the lowest platform fees — zero platform fees on token-to-token swaps, including competitive Solana ↔ Ethereum cross-chain swaps. Every blockchain transaction still requires a network fee — Solana fees paid in SOL, or Ethereum gas paid in ETH — to the network, not to IDX. Lowest platform fees does not mean free Ethereum gas.

Question 14

What are Ethereum gas fees in IDX?

Accepted Answer

Gas is Ethereum’s network fee, paid in ETH, separate from any wallet platform fee. IDX does not take a platform fee on simple sends, and charges zero platform fees on token-to-token swaps (same-chain or Solana ↔ Ethereum cross-chain). You still pay gas and any route costs shown in the quote. Fees rise when the network is busy; always review the confirmation screen before signing.

Question 15

Can I do a cross-chain swap between Solana and Ethereum?

Accepted Answer

Yes. IDX Wallet supports same-chain swaps and Solana ↔ Ethereum cross-chain swaps in one simple UI. Open Swap, choose the source and destination assets/networks, review the quote, and sign. Do not use a plain Send to move value to the other chain’s address type.

Question 16

Can I import a seed phrase for Ethereum and Solana?

Accepted Answer

You can restore a wallet in IDX by importing your seed phrase through the official extension UI only — never on a website or chat. After import, use the correct network address for each asset (Solana vs Ethereum 0x). IDX support will never ask for your seed phrase.

Question 17

What should I do if my transaction is pending or stuck?

Accepted Answer

Most Solana transactions confirm within seconds. If your transaction remains pending: check your internet connection, verify that you have enough SOL for fees, and review your transaction on Solscan or Solana Explorer. If it’s still unconfirmed, it may have failed due to network congestion or an invalid signature. For Ethereum, check that you have enough ETH for gas and review the tx on a block explorer.

Question 18

Can I swap or trade tokens inside the wallet?

Accepted Answer

Yes. IDX Wallet supports token swaps on Solana and Ethereum, plus Solana ↔ Ethereum cross-chain swaps, from a simple in-wallet UI — with the lowest platform fees from IDX (zero platform fee on token-to-token swaps). Network and routing costs still apply.

Question 19

What are supported tokens?

Accepted Answer

IDX supports SPL tokens on Solana and Ethereum assets (ETH and ERC-20) in the wallet. New tokens are detected as you receive them or add them. Always confirm the network before sending.

Question 20

How do I stake SOL or other tokens?

Accepted Answer

Go to the Staking section in your wallet, choose a validator, and delegate your SOL. Staking helps secure the network and earns you rewards over time. You can also unstake or redelegate anytime.

Question 21

What happens when I deactivate staking?

Accepted Answer

When you deactivate staking, your tokens enter a cooldown period (typically a few days on Solana). After that, your SOL becomes available for withdrawal or transfer.

Question 22

Can I track my token prices and portfolio value?

Accepted Answer

Yes. Your wallet dashboard automatically updates real-time token prices, portfolio value, and 24h performance, powered by on-chain market feeds.

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